RETURN & EXCHANGE
Thank you for shopping at novacomfy. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
-Please note that evening and wedding dress are order-made products, you can return them only if there is obvious quality problem within 7 days. Otherwise we will not accept the return.
-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on package . Or no refund will be issued.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
We do not accept any request of exchange&return once the "specials" are sold.
-Final sale item(s) is not eligible for return or exchange.
-Swimwear and ligerie are not eligible for return or exchange.
-Swimwear and lingerie can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.