Thank you for shopping at novacomfy. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.
Send the returned purchase in its original packaging with original label back to our return center. We will issue a refund to your original payment method within a week.
Returns &Exchanges Policy
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
-Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
-Please note that evening and wedding dress are order-made products, you can return them only if there is obvious quality problem within 7 days. Otherwise we will not accept the return.
-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on package . Or no refund will be issued.
-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
We do not accept any request of exchange&return once the "specials" are sold.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear and ligerie are not eligible for return or exchange.
-Swimwear and lingerie can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a bodycon dress, it will need 3-5 business days of processing time and then 7-30 business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 10-35 business days. And you can expect to receive it in 6-16 business days if you select Express Shipping (3-6 business days).
Please use the chart below to help gauge how long it will take to receive your order.
*There is different processing time for different item. You can check the processing time from product page; however, we will try our best to prepare the item ASAP after you place an order on our website)
We are excited to offer international shipping for most destinations of the world.
See the table below for more details about express delivery charges and when you can expect to receive your order:
We have two options for international delivery. To have your order sooner, you can pay a little more for our expedited service, or if you are not in too much of a hurry, select our super savings option and you can enjoy the special offer.
You don't need to worry about your order. It would usually arrive on time unless there are unpredictable factors (bad weather etc.) which cause delay. We do appreciate your understanding in this matter.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 7 to 30 business days and the faster delivery will take 2 to 5 business days with extra 3 to 5 business days of processing time for every order.